FAQ's

Questions, Answered

Everything you need to know before you book.

5.0

      EXCELLENT  
   Based on 8 reviews 
    
 
 
 
   
 
 
      Posted on Google  
   
   Nathaniel Taylor 
 9 days ago
 
 
 Trustindex verifies that the original source of the review is Google. We booked with Black Car Premium for our north shore wedding. David answered the phone immediately, understood our unique needs, and quickly followed up via email & text. Their price is extremely competitive, and their fleet accommodated our large party plus a luxury sedan for two. I highly recommend them to anyone in the area.
  
 
     Posted on Google  
   
   Dalia Ivanov 
 52 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very professional global car service. Punctual, excellent rates, and provides very clean cars. I highly recommend their services and rate them as a Five-Star business or higher if I could.
  
 
     Posted on Google  
   
   Tracey Pratt 
 65 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Enjoyed having Taz as our driver. Very friendly, was early & vehicle was super nice. Thank you
  
 
     Posted on Google  
   
   fowpartners scanner 
 109 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Always reliable and great service
  
 
     Posted on Google  
   
   Damon McCaffery 
 137 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I used Black Car Premium when I landed from NYC to BOS Airport, absolutely flawless service, their driver Tadik was really excellent and professional, vehicle was really clean as well. I used them for my return as well.  HIGHLY RECOMMEND THEIR SERVICES!
  
 
 
  
 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Questions, Answered.

What happens when I book a ride with you?

We will make your reservation, and you will receive a confirmation email within 10 minutes. We will send you your chauffeur's details 6 hours in advance.

How are your prices calculated?

Our pricing is based on the pickup location, destination, vehicle type, date, and time of travel. The easiest way to receive an exact quote is to use our instant booking form, which provides transparent pricing before you book.

Do you monitor flight delays?

Yes. We monitor all incoming flights in real time and automatically adjust your pickup time when your flight is delayed or arrives early, so your chauffeur is there when you need them.

Can I request Child seats?

Yes, child seats are available upon request during booking to ensure safe travel for families.

What if I can't get a hold of my chauffeur?

No problem at all, please call us at +1 (888) 868-9875, this line is available 24/7 and you will have your chauffeur info available before your trip.

Can I cancel my reservation?

Reservations may be cancelled free of charge up to 24 hours before pickup.

Can I see the price before booking?

Yes. Simply enter your trip details into our online booking form to receive an instant quote before confirming your reservation. There is no obligation to complete the booking after viewing your price.

Still have questions? Call 24/7 at (888) 868-9875

LUXURY FLEET - Choose the perfect vehicle for your journey.

Fleet for Every Kind of Transportation Needs.

Executive Sedan

Volvo S90 or Similar – Perfect for airport transfers, travelers, and executive transportation.

3 Passengers

3 Luggage

Luxury Sedan

Cadillac CT5 or Similar – Premium comfort for business meetings, airport transfers and city rides.

3 Passengers

3 Luggage

Full-Size SUV

Chevy Suburban or Similar – Spacious luxury SUV ideal for families, airport transfers, and extra luggage.

6 Passengers

6 Luggage

Premium Luxury SUV

Cadillac Escalade or Similar – Our flagship SUV offering maximum comfort, style, and luggage capacity.

7 Passengers

7 Bags

Executive Sprinter Van

Mercedes Sprinter Van for up to 14 pax – Ideal for corporate groups, airport shuttles, and special events.

14 Passengers

14 Luggage

Executive Mini Coach

Minibus for up to 36 pax – Comfortable transportation for conferences, weddings, sporting events, and large groups.

36 Passengers

36 Luggage